الاستبدال وضمان الجودة

Exchange & Quality Assurance

Because Ruza products are food items and may be prepared or arranged for each order, sales and return handling must protect product quality and customer safety.

• Orders are considered pending until confirmed by Ruza through WhatsApp.
• Prices, availability, delivery time, and payment details are confirmed before completing the reservation.
• Once an order is prepared, customized, or delivered, it cannot usually be returned or exchanged.
• If the customer receives a wrong or damaged item, they should contact Ruza on the same day with clear photos and order details.
• Refunds or replacements, when applicable, are reviewed by Ruza based on the case and product condition.
• Custom or special event orders may require separate confirmation, preparation time, and quotation.